Terms and Conditions

Introduction

Welcome to Transworld Int'l (the "Site"), owned and operated by Transworld Int'l Ltd. (together with its subsidiaries, referred to as the "Company", "we", or "us"). By visiting our website and accessing the information, resources, services, products, and tools we provide, you agree to accept and comply with the following terms and conditions outlined in this User Agreement, as well as the terms detailed in our Privacy Policy (the "User Agreement").

This User Agreement applies to:

- Visitors to our website, located at https://transworldint.co.uk/ (the "Website")

- Users who download or use the Company’s mobile application (the "Application")

- Clients who enrol for our Services

All Website visitors, Application users, and Clients are collectively referred to as "Users". Together, the Website, Application, Services (as defined below), and all associated content are called the "Resources". We reserve the right to modify this User Agreement from time to time without prior notice by updating the copy on our Site. You agree to periodically review the User Agreement to remain aware of any changes. Continued use of the Site signifies your agreement to these modifications.

1. Responsible Use and Conduct

(a) Resources:

By accessing the Website and using the information, Resources, Services, Application, products, or tools we provide, you agree to use these Resources only for the intended purposes, and as permitted by (a) this User Agreement and (b) applicable laws, regulations, and standard online practices.

When using our Resources, you may be required to provide certain information (such as identification and contact details) as part of the registration process ("Registration Information"). You agree that all information you provide will be accurate, complete, and current.

You are responsible for safeguarding the confidentiality of any login details related to your account, and for all actions taken under your account.

Accessing our Resources via any method other than those we provide is strictly prohibited. You agree not to access or attempt to access our Resources through any automated, unethical, or unconventional means.

You must not engage in any activities that could interfere with or disrupt our Resources, including the networks or servers connected to them.

You may not copy, reproduce, sell, trade, or resell our Resources without express permission.

You accept full responsibility for any consequences, losses, or damages that result from unauthorised activities you undertake, and you may face criminal or civil liabilities.

We provide open communication tools on our Website, such as blog comments, forums, and social media services. You acknowledge that we do not usually pre-screen or monitor content posted by Users. By posting content, you agree to act responsibly and ethically. You will not post content that:

- Is illegal, threatening, defamatory, abusive, or harmful

- Infringes on intellectual property rights

- Contains unauthorised advertising

- Impersonates anyone, including Company employees

We reserve the right, at our sole discretion, to remove content that violates this User Agreement. We are not liable for delays or failures in removing such content, but by posting it, you agree to its removal and waive any claims against us.

(b) Eligibility:

This User Agreement forms a contract between you and the Company. You may only use our Services if you agree to these terms and can form a binding contract with us. You are responsible for the actions of anyone using your account or access. Any access or use of the Resources by individuals under the Minimum Age (18 or higher depending on the legal requirements of your location) is prohibited.

(c) Accountholder Responsibilities:

You must:

1. Use a strong password and keep it confidential;
2. Not transfer any part of your Account to others. 

Your Account belongs to you unless a third party has purchased the Service for you. In that case, the purchaser may control access but cannot control your personal Account.

2. Services and Payments

(a) Limited Licence: 

You are granted a non-exclusive, limited, non-transferable, non-sublicensable, and freely revocable licence to use the Resources for personal, non-commercial purposes, subject to this Agreement. The Company reserves the right to terminate this licence at any time.

(b) Type of Service, Eligibility and Account Access:

You will have one Account where your Available Balance is located. Your Remittance Services require compliance with Customer Due Diligence requirements. Transactions in currencies other than your Account’s default currency will undergo conversion using the Applicable Exchange Rate. The Available Balance does not accrue interest, and the Remittance Services are not a bank product.

Ensure sufficient Available Balance to cover Transactions and Fees. If your balance falls short, you are liable for repayment immediately. The Company may refuse Transactions for unclear or unlawful reasons.

(c) Service Limits, Direct Debits, Transfers & SEPA Transfer Payment (UK Only): 

Usage may be limited by Account type and payment profiles, and changes to payment restrictions may occur without notice. Transactions can be made via Faster Payment Transfer using your IBAN, and you are responsible for confirming payment details and fees.

(d) Use of the Remittance Services:

You can view your Transaction details online. Transactions are limited by the Available Balance and cannot be combined with other payment methods. Payments cannot be revoked once authorised. Payments outside the EEA will follow legal requirements.

(e) Access by Third-Party Providers: 

You may grant access to third-party providers (PISPs/AISPs), but it is your responsibility to ensure they are authorised and comply with PSD2 regulations. We are not liable for their actions or agreements made with them. We may deny access to your Account if we suspect fraud or illegal activities.

(f) Managing & Protecting Your Account: 

You are responsible for safeguarding your username, password, and personal identification number (PIN). Do not share your PIN with others. If someone else knows your Account details, contact us immediately. Once your Account expires, destroy it securely.

(g) Identity Verification:

You must provide your most recent address when entering into online transactions. Notify us of any changes to your details within seven days. We reserve the right to verify your identity to prevent fraud and comply with regulations.

(h) Right to Cancel ("Cooling-Off"): 

You can cancel this Agreement within 14 days of registering your Account without penalty, but reasonable costs may be deducted for services rendered. After this period, standard termination procedures apply.

(i) Expiration & Redemption: 

Your Account has an expiration date. If your Available Balance remains for more than one year after termination, it will no longer be redeemable, but you can request redemption within six years. Fees may apply for late redemption.

We reserve the right to close Accounts and initiate chargebacks for negative balances exceeding 60 days.

Inactive Accounts may be closed if there is no activity for two consecutive years. We will notify you and transfer any remaining balance to your nominated bank account.

(j) Termination or Suspension of Your Account and/or Processing of Transactions:

We may terminate this Agreement and your use of the Remittance Services with prior notice of at least 2 months. Your use of your Account and any IBAN linked to the Account will end on the Expiry Date in accordance with this Agreement. 

This Agreement and your use of the Remittance Services will also end when your ability to initiate all Transactions ceases. We may terminate or suspend, for such period as reasonably required, your use of the Remittance Services, in whole or in part, or the processing of any Transaction(s) at any time if:

- there is any fault or failure in the relevant data processing systems;

- we reasonably believe that you have used or are likely to use the Remittance Services, or allowed them to be used, in breach of this Agreement or to commit an offence;

- any Available Balance is at risk of fraud or misuse;

- we suspect that you have provided false or misleading information;

- we are required to do so by law, the police, a court or any relevant governmental or regulatory authority;

- we are required to fulfil our legal obligations in relation to the fight against money laundering and the financing of terrorism;

- there is suspicion of unauthorised or fraudulent access to or use of your Account, or that any of its security features have been compromised, including the unauthorised or fraudulent initiation of a Transaction;

- we have reasonable grounds to believe you are engaging in a prohibited or illegal activity;

- we are unable to verify your identity or any other information pertaining to you, your Account, or a Transaction.

Where it is practicable and lawful to do so, and it would not compromise justified security reasons, we will notify you via email of the suspension or restriction and the reasons for it before such measures take place, or immediately thereafter. We will reinstate your Account or execute the relevant Transaction(s) as soon as practicable after the reasons no longer apply or exist.

If you wish to terminate the Remittance Services, you must request termination and the return of your Available Balance by email from the address registered to your Account. Our Customer Services department will suspend all further use of your Remittance Services. Once we have received all necessary information (including any Customer Due Diligence) and processed all Transactions and applicable Fees, we will refund any Available Balance, less any Fees payable to us, provided that:

- you have not acted fraudulently, with gross negligence, or in a way that gives rise to suspicion of fraud or gross negligence;

- we are not required to withhold your Available Balance by law, court order, or request from a regulatory authority.

Once the Remittance Services have been terminated, it will be your responsibility to destroy the Account(s) provided to you.

If any further Transactions are made after reimbursement of your Available Balance, or if we receive a reversal of any prior funding Transaction, you must repay us immediately on demand.

(k) Liability for Unauthorised or Incorrectly Executed Transactions:

Subject to this Agreement, we will reimburse you in full for any unauthorised Transactions from your Account immediately, and no later than the end of the following Business Day after being notified, provided you inform us of the unauthorised Transaction without undue delay and within 13 months of the Transaction.

You may be liable for losses up to the total amount of fraudulent transactions and associated fee and charges resulting from the use of a lost or stolen Account unless the loss was not detectable by you before payment (except where you acted fraudulently) or was caused by our staff or agents.

You are liable for losses from unauthorised Transactions if you acted fraudulently or failed (intentionally or through gross negligence) to comply with this Agreement or to secure your Access Codes.

You are not liable for losses after you have notified us of a compromise to your Access Codes, unless you acted fraudulently or where we failed to provide you with a timely way to notify us.

We are not liable for unauthorised or incorrect Transactions if the payee’s account details were incorrect or if the full amount was duly received by the payee's service provider.

We are not liable for unauthorised or incorrectly executed Transactions affected by abnormal, unforeseeable circumstances beyond our control or where we acted in compliance with legal obligations.

If we are liable for an incorrect Transfer or SEPA Transfer, we will credit the corresponding amount to your Account immediately, as if the Transaction had been correctly executed. If we are liable for an incorrect Payment or Transfer initiated by you, we will refund the defective Transaction without delay and restore your Account to its previous state.

We will make immediate efforts to trace non-executed or defective Payments on request, and notify you of the outcome free of charge.

If money has been incorrectly deducted from your Available Balance, we will refund the amount. If we establish the deduction was correct, we may re-deduct the amount and charge a Fee. You must repay us immediately if there are insufficient funds in your Available Balance.

Where a request, Transaction, dispute, or reversal involves third-party costs, you remain liable for these, and they will be deducted from your Account or otherwise charged to you.

3. Termination of Use  

(a) Generally:  

You agree that we may, at our sole discretion, suspend or terminate your access to all or part of the Resources with or without notice for any reason, including but not limited to a breach of this User Agreement or failure to pay Fees. Any suspected illegal, fraudulent, or abusive activity may result in the termination of your relationship with us and could be reported to the relevant law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease. We also reserve the right to remove or delete any information you have on file with us, including Registration Information.

4. Data Retention, Usage, and Privacy Policy 

(a) Data Controller:  

The Company is a registered Data Controller under registration number -------. In order to provide services related to your Account, we are required to collect and process personal data about you, either with your consent or as required by law to meet Anti-Money Laundering obligations or other regulatory requirements. Where applicable, if an Account holder is under 18, parental consent is explicitly required.

(b) Privacy Policy:  

Your privacy is very important to us, which is why we have created a separate Privacy Policy (the 'Privacy Policy') detailing how we collect, manage, process, secure, and store your personal information. This Privacy Policy forms part of this User Agreement and is incorporated by reference.

(c) Data Retention: 

 

The Company has adopted procedures concerning data collection and retention relating to the provision of the Resources and related records, including Registration Information (the 'Data'). These procedures ensure that (i) the Data is protected and maintained appropriately, (ii) Data no longer required by the Company is discarded in a timely manner, and (iii) Subscriber Data is securely retained, returned, or destroyed as necessary. We do not guarantee to store or continue displaying any content or information that you have posted. You agree that we have no obligation to store, maintain, or provide you with a copy of any content or information unless required by law or outlined in our Privacy Policy.

(d) Document Destruction:  

The Company will retain information and User Content submitted through the Application in line with the document retention policy of your academic institution or applicable law, whichever is longer. After this period, the Data will either be archived or deleted, at the Company’s sole discretion. Should the Company choose to delete the Data, reasonable efforts will be made to securely remove it from our systems.

(e) Litigation Hold:  

If the Company receives a subpoena or document request, or becomes aware of a government investigation or legal proceedings involving the Company or a client, the destruction of documents will be suspended. This suspension will remain in effect until advised otherwise by legal counsel, and staff will be promptly informed.

(f) Disclosures:  

You may request a copy of any legally required disclosures (including this Agreement) by contacting us via the details provided in Section 11. We will provide the information in a format that allows you to store it for future reference and reproduce it unchanged.

5. Company Proprietary Rights

 

Except for your User Content, the Service and all materials provided, including but not limited to software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, and other User Content (collectively, "the Company Content"), along with any associated Intellectual Property Rights, are the exclusive property of the Company and its licensors. Except where explicitly provided, this Agreement grants no licence to these Intellectual Property Rights, and you agree not to sell, license, distribute, copy, reproduce, publish, or create derivative works from the Company Content. Submitting comments or ideas regarding the Service ("Ideas") is done voluntarily and without compensation. By submitting Ideas, you allow the Company to use and disclose them without restriction, including using similar ideas already known to the Company.

The Service contains information and other content not owned by you, such as Company credits ("the Company Property"). You agree that, regardless of terminology, Company Property represents a limited licence governed solely by this Agreement. The Company Property is not redeemable for any monetary value and may be regulated, controlled, or deleted by the Company at its discretion. You have no rights to access or retrieve any data stored by the Company, and the Company reserves the right to modify, delete, or transfer such data at any time.

6. Limitation of Liability  

(a) As-Is: 

 

By using our website, you agree that all Resources we provide are offered "as is" and "as available". The Company makes no guarantees that:

- the Resources will meet your requirements;

- the Resources will be uninterrupted, timely, or error-free;

- any information obtained will be accurate or reliable; or

- defects will be corrected.

You understand that any content downloaded is at your own risk, and you are solely responsible for any damage or data loss. No information provided by the Company will create any warranty unless explicitly stated in this Agreement.

(b) Warranties:  

Use of the Service is at your own risk. To the fullest extent permitted by law, the Service is provided without warranties of any kind. The Company, its subsidiaries, and affiliates make no warranties regarding the accuracy, reliability, or availability of the Service or that the Service is free from harmful components. The Company disclaims any warranties for products or services advertised by third parties. Certain laws may not allow the exclusion of implied warranties, so these exclusions may not apply to you.

(c) Limitation of Liability:  

To the fullest extent permitted by law, the Company and its affiliates will not be liable for any indirect, incidental, or consequential damages arising from your use of the Service. The Company’s total liability for any claims shall not exceed the amount paid by you or £100, whichever is greater. Some jurisdictions do not allow certain liability limitations, so these limitations may not apply to you.

(d) Indemnification:  

You agree to indemnify the Company and its affiliates from any claims, damages, or expenses arising from your use of the Service, violation of this Agreement, or any third-party rights. This includes any legal costs incurred.

(e) Third-Party Content:  

This Agreement does not apply to third-party websites or services. The Company is not responsible for the availability or content of such external sites and will not be liable for any loss or damage caused by your use of third-party content.

(f) Security:  

The Company takes reasonable steps to protect your personal information but cannot guarantee against unauthorised access by third parties. You provide your personal information at your own risk.

(g) No Professional Advice:  

Any professional information provided by the Service is for general information purposes only and should not be taken as legal or financial advice. You should seek professional advice from a qualified individual.

(h) Disclaimers:  

The Company is not liable for any losses arising from your inability to use the Account or Remittance Services, or for any fault beyond our reasonable control, including data processing failures, lack of Available Balance, or issues with third-party providers. Our liability is limited to replacement of the Account or repayment of the Available Balance, except in cases of gross negligence or fraud.

(i) Authorised Use:  

You agree not to use the Services for illegal purposes and indemnify the Company against any claims resulting from illegal use. Nothing in this Agreement excludes liability for death, personal injury, or fraudulent misrepresentation.

1. Intellectual Property:  

The company owns all content on the website, including text, graphics, and code, which are protected by copyright and trademark laws. Any unauthorised use, including reproducing, distributing, or displaying the content, is prohibited without express permission. However, users retain ownership of their content but grant the company a non-exclusive, royalty-free, worldwide licence to use, reproduce, and distribute it.

2. User Content:  

Users are responsible for the content they post and must ensure it does not violate laws or infringe on others' rights. The company may remove any content it deems inappropriate. By submitting content, users allow others to view, share, and interact with it in line with the platform's features. The company assumes no liability for user-generated content.

3. Dispute Resolution:  

Users are responsible for resolving disputes with other users, though the company reserves the right to intervene if necessary. For any claims not resolved via customer support, disputes will be referred to mediation, followed by arbitration if required. Legal proceedings related to intellectual property may be addressed in court.

4. Governing Law: 

 

This agreement is governed by the laws of the United Kingdom. Disputes will be resolved in the courts of England and Wales. Both parties agree to waive the right to a jury trial and refrain from participating in class action lawsuits.

5. Miscellaneous:

  

If any part of this agreement is deemed unenforceable, the remaining sections will still apply. The company reserves the right to amend the agreement, providing notice of significant changes. Users may terminate their account if they do not accept the new terms. Notices will be provided via email or posted on the website.

6. Regulatory Information:

  

The service is not a banking product and is regulated under the Payment Services Regulations 2017 and the Electronic Money Regulations 2011. Customer funds are safeguarded in segregated accounts and are protected from creditor claims in case of insolvency.

7. Additional Terms:

  

The agreement includes provisions for business days, methods for delivering notices, and a waiver of rights if terms are not enforced immediately. Both parties have the right to assign their obligations under the contract.